Frequently Asked Questions

Quick answers to the most common questions about G-Labs products and services.

General

What is G-Labs?

G-Labs is the retail technology arm of Apex Pro Group Ltd. We build institutional-grade trading algorithms and indicators for TradingView and MetaTrader 4/5, designed to give retail traders the same market visibility used by institutional desks.

What platforms do you support?

TradingView (cloud-based, works on any device with a browser) and MetaTrader 4 and MetaTrader 5 (desktop, Windows native or via VPS). Our TradingView products require an active TradingView subscription (Free tier or above).

Where is G-Labs based?

Harwich, Essex, United Kingdom. G-Labs Software is a trading name of Apex Pro Group Ltd.

Products & Licensing

Is the BTMM State Engine Pro a one-time purchase?

Yes. The Deluxe Package on TradingView is a one-time lifetime payment of £150. It includes all current and future G-Labs TradingView indicators — BTMM State Engine Pro, Magic Lines, Connix Smart Trading, and all multi-asset scanners.

Can I try before I buy?

TradingView products offer monthly subscriptions starting at £9.99/mo so you can test with minimal commitment. MetaTrader products on the MQL5 Market have a free demo download option that lets you test on strategy tester before purchasing.

What markets do your indicators work on?

Forex, indices, commodities, crypto, and stocks. Our multi-asset scanners monitor 28+ pairs simultaneously. The indicators work on any instrument available on TradingView or your MT4/MT5 broker.

How do I access my TradingView indicator after purchase?

After payment, you'll receive an email with your TradingView username activation. We'll add your account to the indicator's access list, typically within a few hours. You can then find it under "Invite-only scripts" in TradingView's indicator search.

Support & Refunds

How do I get support?

Email info@g-labs.software, message us on Telegram (@glabssoftware1), or use the contact form. We also have a community Telegram group for discussion and tips.

Do you offer refunds?

TradingView products purchased directly through our site are eligible for a refund within 14 days if the indicator access has not been activated. MQL5 Market purchases are governed by MetaQuotes' refund policy. Contact us at info@g-labs.software for any refund queries.

Do products receive updates?

Yes. All products receive regular updates at no extra cost. TradingView indicators update automatically. MT4/MT5 products can be updated through the MQL5 Market.

Custom Development

Can you build a custom indicator or EA?

Absolutely. We offer professional MQL4, MQL5, and Pine Script development. Visit our Custom Development page or contact us for a quote. We've delivered hundreds of custom projects across forex, crypto, and equities.

How long does custom development take?

Typical turnaround is 1–3 weeks depending on complexity. Simple indicators can be done in days; full EAs with dashboards and multi-pair scanning take longer. We'll give you a timeline and cost estimate before starting.

Do I own the code for custom projects?

Yes. Custom development projects result in code that belongs to you. We can deliver source code (open) or compiled files (protected) based on your preference. Details are agreed before work begins.

Trader Hub

Is the Trader Hub free?

Yes, completely free. It provides live forex rates, crypto prices, stock indices, world news, currency strength, a correlation matrix, and trading calculators — no account or payment required.

Where does the Trader Hub data come from?

Data is sourced from Frankfurter (forex), CoinGecko (crypto), free RSS feeds (news), and alternative.me (Fear & Greed). All data is for informational purposes and is not financial advice.

Still Have Questions?

We're happy to help. Reach out any time.

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